Cedar Hair & Makeup Booking Policy
A short read before your appointment: how cancellations, late arrivals, payments and travel bookings work at Cedar.
Quality Guarantee
Your satisfaction matters deeply to us. If anything about your service or product isn't quite right, please reach out within 7 days and we will gladly assess it and do everything we reasonably can to put it right. Because hair services and haircare products are personalised and cannot be reused, refunds are unfortunately not possible — but we are always committed to finding a solution you're happy with.
Appointment Cancellations & No-Shows
Please cancel at least 24 hours before your appointment. Missed appointments without sufficient notice remain payable.
Late Arrivals
Arriving more than 10 minutes late may require your appointment to be shortened or rescheduled. A R100 late fee may apply.
Payments
EFT payments must reflect before leaving the salon.
Pricing
Our prices are carefully set to reflect the quality of our services. Discounts are offered only during official promotions.
After-Hours Appointments
Additional charges may apply for appointments outside normal business hours or on public holidays.
Travel Appointments
Mobile appointments are charged at R6.00 per kilometre.
Salon Care
Our salon is a calm, cared-for space and we kindly ask that it is treated with the same respect. Should any damage to the premises, equipment or furnishings be caused intentionally or through negligence, the client concerned will be held responsible for the cost of repair or replacement.
Retail Orders
Retail products ordered on request must be paid for before ordering.
Booking Confirmation
By confirming an appointment with Cedar Hair & Makeup, you agree to these booking policies.
Still unsure about something?
Message Cedar on 082 463 1177 and we'll gladly explain any part of the booking policy before you book.